Our Reviews

Service department is great. Thank you Sean

Great service the guys take great care of my corvette thanks

As always Great Customer Service was provided

On time - professional

we have bought three vehicles from Jessup in the past and have been pleased with all

Always a pleasure to visit your dealership and have you service my vehicle.

Stephanie made this purchase a seamless transaction. She had the car we wanted ready and all the information we needed. She was cheerful and polite throughout the process. This is our third purchase from Jessup Auto Plaza and I am sure it won't be our last. It is nice to go to a dealership knowing you can trust them and that they will do what they can to help you and get a great deal!!

Jessup Auto Plaza has terrific employees in the Parts Department and Service Department.

They were always there to answer my questions and they fixed my truck in 3 days! when I thought it would be 1 month. They towed my truck, got me a rental, and kept me update at all times. It was stressful time for me but they helped take away the stress.

The service was slow and felt completely disconnected to providing customer service. Lots of confusion, lack of organization and little to no customer interaction. It took three hours for an oil change and then I had to find my own paperwork on the service agent’s desk because he was nowhere to be found. I was very disappointed overall.

It was a pleasure working with Jesus on the purchase of my new vehicle. It was an outstanding experience he was polite, professional and knowledgeable. He went above and beyond he was incredibly helpful.

Always perfect service and customer care! Romero and Sean are the absolute best!

David Anderson, our service rep, was great! Personable and knowledgeable.

Friendly, Vert detailed, on time and kept me informed

The service person was unclear about the total amount it would cost for the work being done. I left my car expecting to pay around $300 but ended up paying over $800. He was not clear when he quoted the price over text message.

Very professional and helpful

Thank you

I would like to thank Ron, David and Sean for taking care of me and my car.

Had to return for a 2nd time, due to a parts malfunction. Made an appt, brought it in (I waited as I had a busy day), they gave me an estimated wait time and it was finished well before that. Sergio, the customer service advisor, was excellent.

Sergio took excellent car of me from start to finish.

Great attention, very professional and knowledgeable about the vehicles,

All personnel are very knowledgeable about GMC vehicles, very responsive, and very professional.

Everything went Great. We had no problems. Sean was a great help. Great experience

I am fairly new to the Coachella Valley and needed a car, etc. I went to Jessup to buy my 2025 Chevrolet Trax. Great car! Had a manufacturing issue that they were able to fix in a timely fashion. Then my horn randomly stopped working. There was no huss or fuss with the Jessup team! They took care of the issue also in a timely fashion. Everyone is always nice, personable and they are inclusive. Which is a big plus in my book! A huge thank you to everyone at Jessup!

Check in was quick with appointment

Everything was great.

Everything was fine except for a few issues: My seat was adjusted so much that I had to adjust it outside the car. Why do they adjust seats so much. I don't have auto adjust so it makes it difficult to get the seat back . Secondly, I told Brandi about my GM rewards credit at the beginning. She noted the original copy. I should have been credited over $100 off the total and I was not given the credit. I guess it's too late now. At least I can save those points until next time.

Everything was great. Good service

Excellent service. I am very pleased with my interaction with Kelsey and Carlos. I love my new Buick Enclave.

Very good my total came to less than my estimate. Fixed the oil leak,not a drop on my garage floor.

Slow service. Increased prices without even supplying coffee any more! I decided not to buy new set of tires but first go back to talk to them where I got them. It was not a slow leak to just add air as you said. It was a screw and pressure already going down. Repaired free. The tires are normal effect of desert heat and still safe for many miles. They saved me $1500.00.

This was hands down the best car buying experience I've had ever. Art Ilano was a five star sales expert. He is an excellent listener who prioritized our needs, maintained a positive, honest, and patient approach. But what truly spoke to us is that he's a go-getter like we were. He was just as eager to get the deal done as we were -- and willing to put in the work. Feels so rare these days to just see good, hard working people who are ready, willing, and able to meet the demands of the job. It was an experience in mutuality, transparency, and determination. Art is inimitable. And Jessup dealership is 1000% the place we'll go to for our next Suburban. We felt so special, so welcome, and above all so confident in our buying experience.

I have taken my 2019 Silverado to your dealership since I moved here in 2021. The service I receive is excellent, but this was the 2nd time I have waited over 3 hours for my truck. I always wait for my truck at the dealership, and it is noted every time. First time the service was complete but sat in the back lot until I had to come and ask where it was. I was told it was finished about an hour before I came and asked, but no one had contacted me. Second time, just last week, I had to come to the service desk after approx. 3 hours and ask for the status of my service as I had not been contacted. The completed paperwork was under the service writer's calendar book and the service was completed earlier. I only have the oil changed and tires rotated and I come in early so it's not crowded. Just thought you might want to know.

very kind people

Our salesperson zach was helpful from the beginning to end. Finance was quick and easy. Overall great experience

I am extremely satisfied with my experience. I can’t say enough good things about Jesus,Zach,and Nelson! They went out of there way to make everything go as smooth as possible. I highly recommend Jessup Auto Plaza.

My service technician Daniel, does a fantastic job. He keeps me posted and always delivers great service

tengo garantía extendida y no cubrió partes de mi carro quieren que yo pague

It was a lovely experience. We were looking for the best fit for us long term and Preston did an amazing job finding us exactly what we needed. We will definitely be getting our next car here again. Love the team, they were so easy to work with and took care of us very well. We appreciate all the honesty and guidance.

Service great, but phoneservicenot good. Was transfered to service person,, phone rang for almost 5 minutes. Not asked to leave a message or told person not available. Called again and asked to speak to anyone in service. Reply was, o you want the service department. Again put on phone that only kept ringing. Other answering system always helpful and quickly collecting

My service tech, Sean, is the best!

Very nice. Professional

Professional

Edgar was very helpful and explained everything

Edgar communicated well, was professional, and took care of us to close the deal on a 2025 Tahoe.

Very good service

I waited while my car was being serviced. The wait area very comfortable . Not a long wait for what needed to be done.

Great customer service! Overall a great experience.

Always great service.

Sergio was amazing I honestly love this dealer ship and how fast and accommodating they are

I have been a customer of the Jessup Dealership & Service department for over 15 years. This visit was for a general oil change and tire rotation on my GMC Terrain. The intake representative was extremely courteous and professional, polite and provided me with a awesome experience. Thank you.

Daniel and Coworker were courteous and took care of my needs

Service advisor was knowledgeable and helpful. Listened to me and was attentive

I had an appointment but was told it could take 2-2.5 hours to rotate my tires

Ayudaron bien y feliz Con el trato

Went in as a walk-in. Unable to make an appointment so they got me in.

Daniel at Jessup Auto Plaza in Cathedral City was absolutely amazing. He was super attentive, kind, professional, and genuinely helpful from start to finish. He kept me updated throughout the entire process of getting my car serviced and really went above and beyond to make sure everything was handled smoothly. Best experience I’ve ever had at a dealership highly recommend asking for Daniel.

Love, Love, Love working with the salespeople. Very helpful and knowledgeable as well. Always making sure I’m getting the right information, deal. I’m praying that 2 out of 6 people will come in to purchase cars! I’m loving my new car…. Ms Regina Robinson, owner of Just Gina’s

David, the mobile mechanic, came right to my home to service my GMC and delivered exceptional workmanship. The entire appointment was quick, efficient, and completely hassle-free. David was professional, knowledgeable, and genuinely great to talk to.

👍

I don’t like that you charge customers for using a credit card. You can absorb the fees. Your oil change is $80 higher than the GMC dealer in Kansas City, and they give a chocolate bar at pickup. I appreciate the transportation to my house and friendly staff, but the wash on the truck was not very good and they could have vacuumed the dirt on the floor boards. No discount coupons for service on any diesel trucks? You could do better.

A clean and welcoming service department and happily greeted by Sean my service representative. Service provided is prompt. I am consistently updated on progress of my service And providing Uber/Lyft service is extremely helpful!! .

I made an appointment for an oil change and tire rotation, despite how busy they were I was in and out in a reasonable time. Customer service reps and employees that I encountered were wonderful.

Great experience! Victoria was so professional and helpful. She deserves five stars as well!!

From my arrival I was treated like a valued customer. The waiting area is very comfortable.

Smooth experience

Friendly & professional

Brandi was great.

Service advisor great! Pickup up car and poor hand wash. I’d rather you not wash it or at least give me the option to refuse. Also the interior smelled like marijuana. I don’t smoke it and hate the smell.

Well to start we had to have the buick towed due a broken water hose. After the car arrived the service writter checked us in and was a 290.00 diagnozës. Then called back saying 1200.00 so we said ok. Then 3hrs later you called back saying that you found another issue the water pump was bad for another 1000.00 yes I was upset and may have had an attidude but should have seen it when you did the first check.

They have an amazing team that goes out of their way to help their customers.

I was happy with the promptness of the work and the effort taken to review with me exactly had been done by the crew who worked on my car!

Service was courteous and, most especially, on time. Well done.

My only negative comment would be, get rid of your robot appointment app. Please return human being to scheduler phone line.

Everybody was very nice and the service was quick

Perfet

As usual got excellent service at Jessup and my service advisor Sean. Highly recommend both the dealer and him

He comprado 2 vehículos con ustedes y estaba pensando en comprar un tercero pero ya no pasada porque su servicio al cliente con los agentes de servicio es pésimo! Esta última visita con Brandie fue horrible experiencia para mi. Y en general con todos los agentes. Yo hago muchas preguntas porque me gusta entender y saber y Brandie hablaba encima de mi. No siento que me guió y escucho mis dudas. Necesite servicio de 60,000, el viernes fui a pagar y quedamos de vernos a la 1 pm, pedi permiso en mi trabajo para salir, pague Uber de 30 dlls y cuando llegue Brandie estaba en lonche y nadie de los agentes me ayudo, solo me decian que estaba en lonche. Nadie se acerco a ayudarme, los agentes te ven y no se acercan, tu tienes que preguntarles si te pueden ayudar porque ellos no se ofrecen ! Cuando pregunte por Brandie me dijeron, no esta en su desk ! Y yo, obviamente, ya se !!!!!!! No esta aqui ! Fue una falya de respeto que ella no estaba a la hr que acordamos, poco profesional. El unico agente que se acercó a preguntat si ocupaba ayuda fue Leo, el me ofrecio una solución y me pidio un Uber al trabajo porque le dije que no podia esperarla. Fue molesto que Brandie me llamara como 10 veces al trabajo tratando que pagara en linea para hacer deliver mi carro y yo estaba trabajando, no pude hacer el pago cuando ella lo requeria. Fue horrible experiencia.

Quick and easy. I wasn't even looking for a car but Victoria and Cesar gave me a great deal

The customer service was amazing both Victoria and Edgardo showed me excellent hospitality

Great customer service

Done well and on time

Victoria was very professional and kind. She gave me the deal I needed to buy my new vehicle. Awesome experience.

The first service advisor that assisted me was great , the reason I rated 2 stars is due to the fact of how bad the customer service was at the time of my arrival , I had a 3:15pm appointment and wasn’t assisted until about 3:25pm mind you I arrived early at 3:05pm , so I was waiting around 20 mins without anybody acknowledging me . This was only my second time getting my service here but I’m not sure I’ll be back for a third time.

Great service

Nothing more to tell

I experienced very professional service at Jessup Chevrolet to get my Equinox EV in for it's 7,500 mile maintenance check. I would recommend however, upon driving into the Service area, better communication regarding what a customer should do and how the process works. I did not know if I should leave my car and go into the office or wait for a representative. Also, once I went into the office I was not acknowledged by any of the three service representatives as they seemed to be busy, but again without some communication I was left guessing about what comes next. I had an 11:00 appointment and was on time. But when they were able to help me the service was all professional.

It has been a pleasure buying my dream car with JESSUP auto plaza. Made the experience very smooth.. always making sure about the process and timing of my car. Highly recommend

Sean did an amazing job in taking care of my vehicle and recommending what needed to be done during my visit. A true professional.

Anderson was quite effecient upon my arrival. Got my car checked in and understood the issues. I was quite surprised when my car was ready at noon, much sooner than expected.

Went smoothly and handled efficiently by David

I would like to thank Sean Tisdale for working with me and keeping me informed on what was going on with my truck Thank you.

Awsome to deal with. Could not have had a better more efficient buying process from ordering to buying everything was awesome. Other dealerships should take notes.

Brandie made our service experience really pleasant! She is wonderful at her job.

The service was excellent but the check in was a mess. Suggestion schedule customer check in a half hour after staff arrives. In that way the staff will have all prep they need to do for there day completed. The staff seemed frustrated because of start up procedures they needed to do and so many customers standing around waiting for them. Several of the customers were becoming angry . I hope this suggestion will assist your staff but also the customers in a positive way.

The best experience All the time they offer you the best and everyone's exceptional help Braulio - Moa - Art - Esteban The best

The staff there treat you with the upmost respect and courtesy.

Check under the repair and noticed the nut was missing and not properly installed. They also failed to let me know it would take 2 days for the repair to be completed even though it was not completed.

Amanda is wonderful, friendly, efficient, caring. The person who fixed my car did an awesome job. Jessups has always achieved a high standard in their interaction with my family. All the Jussup people say hello and make us feel welcome. Also, thank you for the rides home. Although, I do miss the croissants.

Daniel my service advisor always takes great car of me He is very knowledgeable and gives great customer service

The tech was very communicative and helpful in troubleshooting the issues with my car.

Service was explained throughly by the service writer and in a professional manner. The vehicle was repaired in a reasonable time and the loaner vehicle process was easy. The times we have had to take our vehicle in for service, we have had the same service writer and we are extremely appreciative of the professionalism and courteousness displayed by Mr David Anderson.

Service agent at the dealer was great. The only issue was the telephone agent who made my service appointment stated that oil change can take up to 90 minutes. The on-site agent said it will be 2 hours when I checked in, and it was over 2 hours when it was actually completed (without a wash).

I was in and out of there in about four hours they had to do five recalls each one had to be done separately. I was advised about this and you just have to be patient and let the technicians do their job. These new vehicles have a lot of new technology that has to betaken care of way different than the older cars.

Excellent customer service from Sergio Ramos

Great Service level on time but should HAVE wash the car when kept all day! 9:30 am to 4 pm! Was told didn't have enough time, HELLO. REALLY

Daniel was incredible! At first I felt he really went out of his way to help me, but as I watched him he was like that with everyone! The best way I can put it in words would be….. Say you were the host of a party and you needed to get to the other side of the room full of people, you would observe and acknowledge everyone for a minute as you stroll your way through. As I watched him he might not be able to help others at that moment but everyone was acknowledged till he could help them. My comment might sound corny but that’s the best I could describe in words. Thanks Daniel!

Staff was nice. But lacked experience with warranty and services

I brought in three of our vehicles in one day during a busy time and Daniel helped us out with all of them. We were sent back home in Ubers which was very convenient. Very patient. Fast and really explained any additional services needed and reassured us with some concerns we had. Techs pointed out we had a leak which we had no idea about during our oil change. Their oil change service was superrrrr fast too! Thank you guys!

Great service!

Someone should greet customers in the service drive. I arrived at 11:25 for my 11:30 appt. and went in after 10 minutes without even acknowledgement. The writer who finally helped me was pleasant and professional. Should an oil change really take 3 hours though? I appreciate the car wash but it sat there for 45 minutes. I finally went back in and saw my keys but it was necessary to check if it was ready. It was. After finishing the paperwork, I was handed my keys and went outside. My car was still in the service lot. 10 minutes later, it was brought up. Times are tough enough. I won't grade less than "Completely Satisfied," even though this isn't J.D.'s survey, and I will be back, but I hope this increases awareness in the little things that are being ignored. Happy Holidays, Rick Adams, Jr.

I am overall very pleased with my experience with Jessup service. As best I can assess, the work was done well and I’m happy with it. I had a slight issue with picking up my vehicle. Upon paying for the service, Mr. Anderson told me my vehicle would be brought around shortly. I stepped outside to wait. After about ten minutes, I went back inside the service area and continued waiting. I did not see Mr. Anderson in the area. After about five more minutes, I started looking around and saw my keys on his desk. I asked another advisor (who was not helping a customer at that time) if I could take my keys and that I had paid for my service. She put down her phone and moved to Mr. Anderson’s desk and handed my keys to me at that time. She and I were the only two people in the area at that time. There were no other customers waiting, no other advisors. I don’t know the elapsed time from my vehicle delivery and me actually retrieving my vehicle, but I found this situation irritating. I wonder…if an advisor leaves their desk, do the other advisors keep an eye out for customers as they wait? Perhaps a general awareness of all advisors about what’s going on would be a good idea, especially if the area is not busy. Additionally, (assuming this is what happened) if an employee brings a car around for a customer, and sees a customer standing in the area, why would they simply drop the keys on an advisor’s vacant desk and leave the area? Maybe they should also have a general awareness of what’s going on, and act accordingly…maybe letting another advisor know a car was brought around? Maybe acknowledging a customer…”hello sir, are you waiting for a vehicle? Let me get someone to help you.” I have a service appointment for a second vehicle coming up soon. I’m looking forward to seeing improved handling. This could have been an “off” day!

From entering the parking lot to picking up myBuick Encore GX a GREAT experience!! Daniel is the very BEST! Thank you for your personal care and help🙏

Edgar was hands-down one of the best salesmen I’ve ever worked with. From the moment I walked in, he made the experience comfortable and low-pressure. He didn’t try to push me into something I didn’t want he actually listened to what I was looking for, respected my budget, and was patient while I compared options and asked a ton of questions. He explained everything clearly, stayed honest and transparent, and made sure I understood each step without feeling rushed. The whole process was smooth, organized, and truly stress free because Edgar stayed on top of everything. If you want someone professional, calm, and genuinely helpful, ask for Edgar. I would absolutely come back and recommend him to friends and family.

Jessup Motors has been a pleasure to do business with over the years. Excellent customer service and car options. If the do have what you are looking for, they will go the extra mile to find it for you and deliver.

the check in experience was less than pleasant. There was no one outside to meet you at the car nor did anyone approach me and ask if I was there for service. There are no signs telling me where to check in and after 10 minutes I asked a person outside where we check in and he was rude. You might consider a sign that says "service check in " and something inside the building on where to do that. Very disorginized. The rest of the service was fine

Soon as I got there, I was greeted by everybody there. Everyone had smiling faces and were very professional and knowledgeable. I was helped by Ruben, Edgardo, Victoria and Art. And a few more members of Jesup. I felt like everyone went out of their way just to help me out. I am super happy and thankful to the staff for making it a great car buying experience. Thank you all.

Good but took a long time

Courteous and most helpful.

Had oil, filters change and tire rotated waited there took 2hr waiting area quit and clean

Anderson was very helpful and kind.

Great service as always.

I have purchased many vehicles in several states. This is by far the easiest transaction, let alone with a 1 year old. Start to finish took about 3 hours and some of that time was the dealership looking for us. Our sales team was friendly and got the job done. I do not normally give praise to a business, its their job to provide great service but Jessup went above and beyond. I felt 0 pressure and we were able to take our 2026 GMC YUKON XL AT4 Duramax home and couldn't be happier.

Victoria did such an amazing work with us she made everything such a smooth experience. She is the best very knowledgeable. Thank you so much, Victoria !!!

Had my vehicle for a repeat issue within a month. Had the vehicle all day and issue still not resolved. I am scheduled to return it next week for a "specialist" to take review

Very attentive service writer

Everyone that i was in contact with was at there best. Never waited my ride was on time and the car was 100% the way that I wanted. Thank you great great team work.

10 out of 10 . Mr. Anderson is a amazing person was with us every step of the way.

Alexis and Nelson were excellent in my new purchase. Made my experience seamless and easy.

This is the 3rd time my husband or myself have gone to service without getting our vehicles washed the manager keeps giving same excuses and at this point don’t offer something you never deliver My car was ready in less than an hour for service and when I asked if it was washed they said yes only to find out they decided not to was my car yet again and lied

Very professional, met when I parked, explained service and very attentive listening to problem. Ordered Uber to take me home and picked me up. Explained completed work. The best I have ever encountered.

. The system introduced me to Edgar. He was very helpful and patient with me. My overall experience was very good for me. The other person i would like to mention is Carlos Rodriguez and his helpfulness. I plan on being a repeat customer as I increase my car inventory and refer business to Edgar.

Great customer service.

Worked with Victoria and she was great. Last year got my lease through you all and this year she helped me trade it in. She was patient, she kept in touch she helped me all the way through and didn’t give up. I appreciate her and your team very much

Purchased my vehicle on January 13,2026 am my OnStar never worked. I was told that it would be fixed right away but nearly a month later i’m still waiting a part. Disappointed with this post sale experience.

Our service advisor was outstanding and made sure we got our car back in a timely manner. Jessup Buick is the only place we take my car!

Amazing

From checking in to leaving, everyone was very pleasant and did their best to make sure everything went smoothly for me.

Good prompt service.

There was a lot of upselling of services that are quite expensive. You didn't honor my coupon.

Daniel was very helpful and reminded me of necessary items that needed atttention. Plus I used my Buick reward points. The wait room was very confortable. Helen

Nice service, problem solved and back on the road, Thanks Leo.

Excellent customer service all around! Team here is welcoming and helpful.

I had a problem come up ( check engine light) came on after getting my 45000 mile inspection service. I called back and I brought it back and took care of the problem. I had to leave my car but they supplied me with a rental. They were very professionally and caring to get the problem fixed. That's why I always come back for service.

Brandie addressed all of my concerns regarding the service my car needed. Arranged my ride home and pick up and everything went smoothly. I hope the dealership appreciates her.

Les dises el problema con tu carro y no lo dejan bien , van 5 veses que lo yevo aún que tengas garantia extendida no te lo cubren

I was greeted promptly. Car service was just what I asked for. No upselling of services.

Service was excellent

I haven’t received a call only an email about the estimate to repair my car.

Amanda was very good at helping us get through this accident and repair.

every one involved was very helpful and very professional

I was charged 189 for an oil change then they tried to add an additional 50 in labor for the oil change. I declined to pay do they discounted my invoice

Daniel was outstanding, telling us what we needed and did not need. He was a pleasure to work with. The work was done very quickly and expertly.

Brandi was great at keeping me informed and I am pleased with the service done on my car!

I didn’t pick up my truck the painting was not done right

Great service.friendly staff.

Great customer service and friendly staff members. Comfortable and enjoyable environment.

Good customer service and good staff I been coming since 2019 👍

Na

Eduardo Cruz was the reason we bought the car. Because he did not pressure us and was very professional. Courtesy and we would recommend him to are friends.

Great service! Patrick was professional

Brandie made sure I was well taken care of! She made the process feel seamless.

Esteban has a great customer service and follow up. David worked well with us. Giving us a great deal of follow up and no pressure. Excellent customer service.

A special "THANK YOU", to Richard Rivas and Stephanie Salazar. They made this an easy process.

Excellent service

My experience was great — I needed to return a lease and get into a new one all in the same day, and I was so grateful the team over there was able to assist me on such short notice! Victoria Lara was amazing and so personable (also shoutout to Claudia). When I arrived, Cesar had already pulled some options for me to review and it was super quick and simple! Art in finance was also so nice. They understood I was doing this on my lunch break and made it a priority to get me in and out as quickly as possible.

I was misbilled and I am having trouble navigating your automated phone system to talk to my supervisor feed

Good customer service and experience

Staff were all very nice, but three hours to flush a transmission?

Always pecfect- I have been bring my trucks for the past ten years- never an issue. Sean has been my go to everytime for the past several years, great guy, he's on it.

Amazing team dedicated people that actually care & not just trying to make a sale il definitely comeback again or recommend thanks!!

Excellent

I really enjoyed my experience buying my car. I was greeted with so much warmth and the car search was modified quickly to get me to exactly what I needed for my business and so much more. I felt I received a really great price and the sales woman, Victoria Lara walked me through every step of the way. Everyone was fast and efficient and friendly. I love my car. I couldn’t be happier.

Service Department is GREAT. They kept me updated throughout my entire process.

Received truck back at the promised time

Super. Servisio

Anderson was great He took care of my truck asap and he made sure I had a rent truck while my truck was in the shop . Work was covered under warranty so I paid nothing out if pocket.

Brought my Envision in for an oil change. It was done while I waited faster than predicted. Highly recommend both Jessup and my advisor Sean who is always very helpful

Everything when as expected

Edgardo Cruz was a great salesman to work with in the purchase of our new vehicle

I love everything about Jessup. Especially Y check in with David Anderson. What a great guy. He is. Very good at his job and customer Service. GIVE ANDERSON A RAISE !

I had a pleasant experience with my sales person and she was able to help me with the process of getting the car I needed.

I was happy with my purchase and the process.

We greeted right away by I believe his name was Sean. Took great care of me.

The original salesman Edgardo did a good job, I went to the dealership with the intent to buy a new truck with a Costco referral. I’m not sure I was given what Costco tells members they will receive but I did receive a Costco discount. I was surprised when the on duty manager presented me $7,000 of add ons after I agreed to purchase a vehicle and again by the person I was referred to for financing.

Everyone was very nice and helpful. When I drove home I felt that everything was done to make my car work better and last longer.

Give David Anderson @ Jessup Chevrolet a raise!!! Outstanding Customer service. 10**********

Because for the 1st time, the person who takes care of me was good and polite

Our salesman Jesus Valenzuela did an excellent job keeping us informed about the truck we ordered. He was knowledgeable about the vehicle and got us through the whole process quickly.

Great customer service, outstanding and clean dealership. The workers at Jessup are very professional and understanding.

Esteban, and the rest of the crew did an excellent job on my purchase experience.

always excellent to deal with

Daniel was excellent to work with, and we really appreciate your Lyft option for getting us back & forth to your dealership!

The assistance that David gave me for the repair of my truck was professional, quick and relatively painless. Handled efficiently w8th minimal contact needed. Very helpful in the busy times.

Anderson was a great adviser.

Received many message reminders about our appointment. Arrived early and dropped off the car. Made arrangements for friend to follow us and take us home. After a couple of hours Received a call that we can pick up car. No work was done apparently due to not having a part. Should that have been known prior to dropping off car. Maybe less appointment reminders and more calls checking if all parts are available to complete job. We have rescheduled for the 20th due to a preplanned trip.

Everything went well

Greeted promptly on arrival. My car was processed quickly and taken back for service and brake diagnostics. Brakes repairs were quickly recommended and completed.

Taking over 4 hours to complete a simple oil change when I had a 7am appointment and had left my car the day before to be the first in line is far from good service. I had requested it be done by 10am and it wasn't even started yet when I called and inquired about it at 10:30. This seems to be the norm for almost every time we have had my car serviced at your dealership. So I would not recommend your service.

All was done as promised.

Great communication from the service team! Kept me informed the entire time and repaired the vehicle on time. Thanks Jessup!!

Brandie was very kind, we communicated a lot, she always answered my messages, she's a great girl.

everything went fine.

Greeted and quickly checked in. Car was actually finished faster then they told me it would be. Service was great.

Diana was a terrific sales representative and thumbs up to those behind the scenes for letting me contemplate my decision without the normal pressure seen in car buying

Courteous service and timing of repair

Called for appt and availability was next day. Lyft ride provided for ride home and service done at time quoted

Chevy Jessup made it an easy choice when it came to picking a group of good people that just want to get you in a vehicle without all the nonsense. I worked with Preston Eberline after he reached out to me when I had signed up for the Costco rebate while looking for a Colorado. I originally was going to Toyota for a Tacoma, but after leaving Toyota to run errands, I decided to stop by Chevy to explore other options. We looked at the lot and the selection and came to a quick deal on a 26 Chevy Colorado ZR2 and I couldn’t be happier. Preston made it easy so did Carlos in finance, as we were out before you knew it. Glad to be apart of the Jessup family for this lease, and have already recommended others to check them out.

Need to greet customers when they come in. Alot of mutes and just looks, no “good morning, someone will be with you shortly, have you been helped ? Desk employees in the service offices don’t really care. For the amount of money i spent on an oil change, service needs to step up. My service advisor, Mr Anderson was pretty great awesome and thorough. Others really need to improve on customer acknowledgment because it is bad. Anyway thanks.

We found the auto that we wanted immediately. Preston Eberline was our salesman and he was fantastic. He was knowledgeable about the Equinox and very patient in explaining all of the features and benefits. Adding to this great experience was Art in finance. Although we weren’t financing our purchase, Art gave us some options to help with hassle free maintenance for our Equinox. This is the second vehicle that we have purchased from Jessup. We have been extremely satisfied with our experience and would recommend them highly..

I was driving by and decided to see what you guys had in the way of EVs and I met your sales lady small woman. I forget her name. She starts with c. H. She was the best auto sales person I've ever run into

Very nice

Can't Dan Jessup enough and his staff they went the extra mile my car stalled had a tow to the shop they kept me informed and the best shout out to Sean and Derek

My AC went out before it got hot

Everything went smoothly... Always a pleasure working with Sean Tisdale.

David Anderson was great got the problem taken care of and sent me on the way

Edgar was very helpful and made sure every step of the process went smoothly.

Terrible wait time. Dropped my car off around 10:30. Checked in around 1:30 and my car was still not serviced (oil change) Daniel went above and beyond for me , did my oil change personally and got me out of there in about an hour.. He is the only reason I will return.

I WAS VERY HAPPY ITS MY 5TH VEHICLE FROM JESSUP , THANKS AGAIN MARK

Great Service!

Perfect

This was my second truck purchase from Jessup. This is such a great dealership to work with. They treat you more like family than just a customer. I will definitely recommend them to friends and family.

Over all good experience

Service advisor Mr Anderson always does a great job for me and my car

Sean always gives the best service. He comes highly recommended.

Wonderful experience. Very helpful.

From Service Rep to car delivered, top flight.

Thank you Brandie! Your effort and thoroughness goes a long way. Always a pleasure working with Brandie.

Service advisor was very good

I had a fantastic experience purchasing my Equinox EV RS! ⭐ 🚗 ⚡Victoria and Edgardo were incredibly friendly, knowledgeable, and made the entire process easy and stress-free. I never felt pressured and truly appreciated their patience and professionalism throughout the process. They helped me find an incredible Equinox EV RS that stylish, comfortable, and packed with technology. I’m extremely happy with my purchase and highly recommend working with Victoria and Edgardo if you’re considering an EV. Five stars all the way! ⭐⭐⭐⭐⭐ The Equinox EV RS is perfect for me, especially with gas prices constantly fluctuating 😊⚡🚗.

Preston was really helpful, especially with all the tech required to set up the EV. Friendly and professional dealership staff all around.

Could not have been an easier transaction. Best dealership to work with by far!

Very good communication from Amanda

Ordered and purchased my 2026 GMC Yukon XL/Denoli for Jessup Auto Plaza. They were nice, straightforward, and very easy to work with. No games, no strong-arming to close the deal. And who doesn't love to take a quick trio to the desert?

Daniel, the Service Mgr. was cool. I was quoted a lower cost air filter pre-appointment that was higher on day of service. Daniel reduced after I told him. However, I was disappointed when I asked for completion of an annual inspection form that was free in 2025, but now was $120.00. Ouch!! They informed me of my low tire tread and since I bought four new tires. Thanks.

Your service advisor, Anderson; was completely on top of my situation and immediately took care of my issue. Excellent service.

Mr. Patrick Perez was very helpful, Respectful and courteous. He kept me informed while my vehicle was being serviced.

Sean is always great! Very thorough & detailed. I will continue to go to him for all my car needs!

Was told 2 hours and took over 3 to get a scheduled oil change.

Great service and communication

Good service

I was able to make an appointment the same day, and the service required was completed within hours. Patrick, my service representative, called frequently to keep me updated about the progress, when to to expect completion, and also when the service was completed. It was exceptional service.

Daniel was excellemt

David Anderson handled my service request perfectly. When David wrote up the work order he made sure that all of my concerns were addressed. Thank you.

David was in good communication and very helpful.

Really the only positive experience I had this time was with the service manager, Mr. Ron Austin. He was professional and attentive to the service issues I was experiencing. I've been to the Jessup Auto service center multiple times in the past for my car's recommended maintenance and had excellent service advisors in the past. However, this time was the worst. Sean Tisdale leaves a lot to be desired in a service advisor. That's all I will say.

Preston was amazing, keep it up

Esteban and his Managers made it effortless to switch out my leases

Service tech Leo was great. I went in for a transmission fluid exchange as I told him I was driving to Mexico for vacation. Leo recommended a full inspection to make sure all was good. Great thinking because my radiator was leaking and my rear shocks were no good and my battery was not in good condition. Leo placed me in a rental so I could continue some commitments I could not avoid. My 2018 Tahoe was repaired and I could not be happier. Leo special ordered my front shocks and I will be back to have installed after my vacation.

My service advisor, Dave Anderson, was friendly, helpful and efficient, and my vehicle was ready when requested.

Great in and out services.

I usually don't leave reviews, but I wanted to take a few minutes to thank all the staff that helped us with obtaining our new 2026 Chevrolet Suburban High Country. It all started around December 2025 when we decided to go look at a 2026 Suburban High Country in the Lakeshore blue color. That's when we met Victoria and Edgardo the sales reps, really cool friendly people. Never felt pressured by either one of them to purchase a vehicle. We weren't even quite ready to buy the vehicle at the time. They actually allowed us to test drive a couple different Suburbans that day. We all fell in love with the Lakeshore Blue with the Mocha interior. The only negative was that we did not want a moon roof. Edgardo mentioned that they can build one to our liking. Fast forward to May our dream 2026 Suburban High Country was built. Big thank you to Victoria, Edgardo, James the manager for working with me on the price and Carlos in financing. Will definitely recommend you guys to friends and family in the future 👍

Service department is great. Thank you Sean

Excellent. Right on time. AND the best part…. Mostly covered by maintenance package that I bought when I bought the car.

I always have a great experience here when bringing my car in for services

Good I just had an apt @8:30 I didn’t receive my truck till about 3:30

Facility was very clean service was top notch! Representative’s name was David. He stated wait time for oil change and comp truck wash was gonna take 2 to 3 hours and I was out in about 1 1/2 hours. Great service!!

The associate was polite, professional and very helpful addressing the needs of my Equinox. He kept me informed through texts and gave me advice on maintenance matters.

The day of service seemed fine initially. I was told that the oil change was completed and the windshield wiper was replaced, and that I would receive a follow-up regarding parts. However, two weeks later, the oil life still indicates that it needs to be changed both in the vehicle and in the app. The windshield wiper I specifically asked to have looked at, due to it being broken, was marked as replaced but is still broken. Additionally, I have not received any update regarding the sensors that need to be replaced for side detection. At this point, I would appreciate clarification on what work was actually completed and a prompt update on the outstanding items.

awsome

Your Service Dept is always fantastic. Very quick service that I can trust will be done right the first time.

My experience was amazing. Preston found us the perfect truck, took us on test drive, and work with us to ensure we were taken care of. When we then moved to finance, Carlos explained all the details and didn’t try to include options we didn’t need. Overall experience was a 10! I’ll be going back for my next vehicle.

I had a great experience from the moment I arrived. I was able to set up a same-day appointment and have the maintenance completed, and the service was outstanding. However, I would appreciate a call back. After arriving home, I noticed a warning light related to the tire pressure system. It seems there may be a faulty sensor that is not working properly. Unfortunately, due to my work schedule, I’m not able to bring the vehicle back right away, so I’d like to discuss next steps.

Always a great experience with the professional team you have

The staff at Jessup are all exceptional, knowledgeable, and were happy to assist

My experience was great, Esteban was very helpful, knowledgeable and returned calls quickly. It was a very streamlined simple experience.

I have had all of my vehicles serviced at Jessup, and have always found the service to be honest and thorough. I have especially appreciated the Uber/Lyft to my home, when needed, at no charge..

Patrick was really good and very helpfull

It was fine

The service was done well happy , but the communication we found pour. No updates, that I have to go after the service agent When the service was ready. And found out . That there was a complication regarding some issues. Never an update

Disappointed. We bought our car there, we always going there for car service, we request them to check our brakes because the car trembled when we brakes, they said, everything is fine. Still car trembled. We went to a specialist break, we need pads replacement. We cannot trust them, they didn't check our brakes and they said they did...gggrrr

Great friendly service

Service rep, Leo was great. He Understood what I needed and it was completed the same day.

my service was great as usual. Sean was very helpful and my car was serviced quick and the people were very courteous.

We had a great experience working with Patrick. We were in twice this week and each time everything was handled smoothly and professionally. They even repaired something that ended up being covered, which we really appreciated. The team is always thorough, communicates well, and makes the process easy, especially with things like arranging Lyft rides. It makes a stressful situation feel a lot more manageable. Thank you!

Everyone was very courteous and professional. This is my 4th car I have leased from them.

Our sellperson, Egardo was patient and welcoming. Very transparent with prices making it an easy decision to purchase our vehicle at the dealership.

Patrick checked me in and kept me posted about my service. Thank you

Friendly, efficient, and thorough, at a reasonable cost. Sean always takes excellent care of us and our Blazer.

Best dealership experience!!!

When I arrived to pick up my car, the young man who had assisted me said he would be right back with it. About 40 minutes passed, and he still hadn't returned. The young woman at the next desk asked if I was waiting for someone, explaining that the person who normally staffed that desk was currently on their lunch break, which came as quite a surprise to me. The young woman, who was very polite, called the guy who had assisted me initially and located my car keys at a different desk. Later, I reviewed the car's paperwork, which stated that my brake pads were 3 mm thick and that I had been offered a replacement, something I supposedly declined, in reality, they never offered me anything nor mentioned it to me at all. I will not be taking my car in for any future inspections or services for which I would have to pay, if Chevy asks me for a new inspection I will choose a different dealer, the service was very poor.

Easy, quick service.

Great experience

I was able to get my vehicle in and fixed within a reasonable time frame. Great customer service (Spencer) and communication during the process. Overall pleased.

Everything fast and efficient with no BS about pricing and service needs.

David Anderson in service is my point person for the care of my car. He takes a lot of time with me making sure I get what I need with filling out forms and explaining features on my new purchase from you. He is a great representative for your dealership. I hope he is well compensated!

Working with Steve and David was an incredible experience. Both were committed to getting me what I was looking for. Both kept me very informed through the entire process. I would recommend them to any one!

I had an appointment, and the wait time was still quite long. Other than that, the people I dealt with were and the service I received was excellent. Thank you!!

David, Estevan, and Art made are visit quick easy and informative. My new car was ready to go cleaned and full tank of gas, Thank you David. Art took us in right away to sign the paper work we had reviewed by phone Thank you Art. Estevan was very helpful from the first phone call sending information and videos of the car, Thank you Estevan. We will be recommending this team at Jessup to friends and family.

Always a pleasant experience at Jessup. Went in for service, (oil change, tire rotation) and I was very happy with the whole outing. Thanks for taking good care of me and my Buick Envista!

It’s just strange that every single time I come in for an oil change, there’s always something extra that needs to be done

Great Service!

I've wanted a Corvette since I was a teenager and now that I am in my 70's I own one for the first time. I'm very protective of my car. Jessup Chevrolet in the Palm Springs area is where i bought it and where it gets serviced. A recent visit to their service department reminded me what a class operation they have. The service associate, Leo, was helpful and straight forward in discussing what service I needed and how to best protect my car. Much appreciated!

No problem in and out. Employee Sean Tisdale always makes it easy.

Great service

I was greeted promptly and welcomed to Jessup Auto Plaza the minute I pulled into the parking lot. My associate Ramiro was friendly, knowledgeable, and answered every question in detail. Thank you for the EXCEPTIONAL customer service!

Everything was excellent. I appreciate the great service

I have never had a better experience with a new car purchase. In fact, every previous experience was negative. I was treated better by the Preston (Jessup Sales associate) for the purchase of this $40,000 truck than I was by the local Mercedes dealership for the purchase of a $95,000 SUV.

Like always, efficient and professional service

My experience with the sales and finance departments was fantastic. Each department took great care and patience explaining features and details related to each independent experience.

Quality of work is consistent. Only real issue I have had here and it is always the same, vehicle pick up is very slow. I pay and wait for a rediculous amount of time for vehicle to be pulled up

I had a difficult time in the beginning trying to communicate with someone at the dealership. They had an AI answering service that seemed to be the initial communication point and then it would relay you to whomever you were looking for. I purchased this truck through the internet as I was 3 hours away from the dealership so it wasn't a usual go to the dealer and speak to someone face to face. Once I got through that AI mess, I was able to speak with Edgar the sales rep who did a great job helping me to get the truck I was looking for. Thank you to Jessup Auto Plaza and to Edgar for your continued help.

Great customer service.

Low pressure and I got a good deal.

Terrible went through 20 minutes on hole to get my car scheduled had to shuttle to get a Rent-A-Car headed to do the whole thing again to get back to the car. They said the car was repaired. Drove the car 4 miles from the shop and unsafe to drive after repairs, a total unsafe car to drive.

No issues to report

Everyone is always friendly and professional.

Lack of customer service and comunication.

Veronica the GM sales representative give us an excellent service

Excellent start to finish. Anderson was great and my truck was ready at the time he stated. Appreciate the wash too! Thank you

Brandie Gil is always a big help!

Look the service was good but the communication was not. When I enquired about having the filters cleaned I was told that there was a service to do so but they failed to let me know how much time it would take. Also while I was due for other services I had to walk through what the cost was as they were going to just blindly add it to my service without consulting with me on the service sand cost ($719) Clearer communication on the services, cost and time to complete just would have helped my day since I had to then rearrange my schedule as it took longer than originally anticipated.

Very organized and professional staff.

Prompt and knowledgeable. Transportation home and back provided. Very satisfied.

Amanda at the Body has always taken great care of me and my car. She has a great "can do" attitude/ friendly, calls you back when she says she will and has the answers you need- if not I wouldn't have come back. So "Thank you" and I appreciate her and hope the Dealership does as well.

I feel like family, I don't have to worry about the car or extra expenses. Communication is great.

Sean was thorough

Quick , fast Service and all very friendly

Integrity and great service from Patrick!

My experience with Jessup continues to be at a high level. The associate that helped my was Brandi, she was friendly and courteous. She went over what I was initially there for (Oil Change) and then we went over some items that needed to be addressed. Upon picking up my vehicle there were a couple of action items that were brought to my attention that need to be addressed. Thank you again for the great service

By far the best experience I have had with a dealership! Defiantly a customer focused operation. Everyone had a happy attitude. My complements to the leadership!

David Anderson dod a great job.

Easy to make appt, great Service.

Thank you for the service I received from LEO. He is the reason I am going back to Jessup. A very helpful and professional person. Thank you again!!!

Daniel was extremely helpful and got me taken care of!

The best experience I’ve ever had. Esteban our salesman was superb. David Anderson in service was exceptional.

Everything explained